Careers

Current Openings

Marketing & Customer Experience Specialist


Company Description

Citizens Fiber is a growing telecommunications company specializing in Gigabit Internet, Cable TV, and Telephone services over a fully fiber optic network in Westmoreland County. Citizens is an innovative technology provider with goals to extend its service area through the expansion initiative known as Fiber Zones. Our main office is in Mammoth, PA

Job Description

Citizens Fiber is seeking a detail-oriented individual to coordinate the company’s marketing initiatives and to champion an exceptional experience for our customers. This role will have responsibilities within all aspects of the company’s marketing strategy. The ideal candidate employs both creative and analytical thinking, works well with team members across all departments of the company, and can work on their own with little daily supervision.

Responsibilities

  • Manage the company’s social media accounts, to include engagement with current and prospective customers.
  • Design and coordinate with various vendors for advertising, branded items, etc.
  • Plan/execute and/or attend marketing events as needed (new expansion information sessions, networking events, community festivals, community outreach events, etc.)
  • Manage communication to customers via bill messages, letters, etc.
  • Update and maintain marketing collateral and customer forms.
  • Monitor and analyze customer satisfaction through surveys and other communications.
  • Provide customer support for services and billing as needed.

Preferred Skills & Requirements

  • Understand and value exceptional customer service
  • Proficient with various social media platforms
  • Degree or experience in Marketing/Communications
  • Excellent written and oral communication skills
  • Strong interpersonal skills and attention to detail
  • Ability to work independently on multiple projects simultaneously
  • Good time management skills, including prioritizing, scheduling, and adapting as necessary

Compensation

Hourly Pay commensurate with experience
Submit Your Resume

Citizens Fiber is always looking for talented individuals to join our team. Fill out the form below and upload your resume and we will contact you if we feel like you might be a good fit.

.pdf format is preferred. .doc, .docx, .rtf, .txt also accepted.

Tell us about yourself and how you feel you could best help our team (750 character limit).